If an item isn’t the perfect match, you can return it for a refund within 14 days of delivery in the original condition and packaging.
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected this cost will be deducted directly from your refund.
Some items cannot be returned, including:
– Items which are personalised or customised to your specifications
If your order arrives damaged or defective, please see the “Replacing Damaged or Missing Parts”
Replacing Damaged or Missing Parts
If your order arrives damaged or defective please report along with images to firstname.lastname@example.org. We can offer a replacement unit or parts at no cost, subject to availability.
If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method. All good are to be inspected and reported within 24 hours of receipt.
If your package appears severely damaged upon delivery, please write down “Package Damaged” when signing the delivery slip. Afterward, you can request a replacement by emailing email@example.com.
We take the following forms of payment: